Who We Are
Explore Uganda is a Uganda travel website that helps visitors research destinations, request custom itineraries, send booking enquiries, subscribe for updates, and place souvenir orders.
Contact: info@lovableuganda.org | +256 757 714 664 | Kampala, Uganda
Information We Collect
- Contact details such as your name, email address, phone number, and WhatsApp-ready number if you choose to provide one.
- Trip planning details such as travel dates, destinations, budget, accommodation preferences, group size, and notes you submit through the trip planner or contact forms.
- Souvenir order details such as delivery address, billing address, order contents, and payment-related reference information needed to process an order.
- Newsletter subscription details if you choose to join our mailing list.
- Messages, support questions, and related correspondence you send to us.
How We Use Your Information
- To reply to enquiries and provide itinerary ideas, booking support, pricing guidance, or order updates.
- To prepare and manage custom trip requests or souvenir orders.
- To communicate about availability, delivery, payments, and customer support.
- To send newsletters or marketing updates only when you request or subscribe to them.
- To protect the website, prevent misuse, and maintain business records.
How Information Is Submitted and Shared
Some website forms are processed through third-party services used to operate the site. This currently includes Formspree for enquiry and subscription forms and Flutterwave for souvenir checkout and payment processing.
We may also share relevant trip or order details with service providers involved in fulfilling a request, such as guides, lodges, transport partners, payment providers, or delivery partners, only where reasonably necessary.
Legal Basis and Purpose
We process information to respond to your requests, take steps connected to a booking or order, maintain customer communications, and operate the website responsibly. Where marketing messages require consent, we rely on the choice you make when subscribing.
Retention
We keep personal information only for as long as reasonably necessary to manage enquiries, complete bookings or orders, maintain records, resolve disputes, and comply with applicable legal or accounting obligations.
Your Choices and Rights
- You may ask to access, correct, or update information you have sent to us.
- You may ask us to delete information where keeping it is no longer necessary, subject to legal or operational requirements.
- You may unsubscribe from newsletter messages at any time.
- You may contact us if you want more detail about how your information is being used.
Cookies and Tracking
This website currently does not present a separate cookie notice for analytics or advertising tools. If we later add analytics, advertising, remarketing, or similar tracking technologies, we will add a dedicated cookie notice and update this policy.
Contact About Privacy
For privacy questions or requests, contact Explore Uganda at info@lovableuganda.org or by phone at +256 757 714 664.